Waterbed and Futon believes customer service is a priority.
We take pride in providing quality service, combined with a #1 product line up.

Waterbed and Futon will continue to provide the best service, to insure a positive experience for all our new and current customers. If you have a comment, question or would like any information, e-mail us at Waterbed and Futon

Here are just some of the comments from our customers.

"I can't believe how awesome you are!! This is the best service I've ever had and 
I order items off the internet quite a lot. Thank you for being so great!"
Cindy from Wisconsin

"I just wanted to say how nice it was to get an e-mail from a *real* human being
when I ordered the futon covers. Both arrived a couple of weeks ago and I'm
delighted with the ease of ordering, the speed of delivery and the quality of the covers.
It's also always GREAT to do business with a company here in Canada, always
my first choice." Lisa from Fredricton

"We received our mattress this afternoon. I opened the box to let things warm up before we took out the mattress. Things looked good. It looks like 10 times the mattress we had before this. We want to thank-you very much for everything you've
done. We have enjoyed dealing with you and are happy to forward any possible
business your way. We were surprised to have it arrive 2 days early. Again, THANK-YOU!!! We look forward to dealing with you again."
Rick and Lori from Vancouver

"Received the sheets, they fit great and I am happy with them.  Thank You."
Joy from Wisconsin

 

"I received the mattress as ordered on Tuesday and just set it up today. All appears to be fine. Thank You for your prompt service, it was much appreciated."
Ken from Ontario

"The bed is here! The shipping company called me to let me know it had arrived. They said I could pick it up, or they would happily drop it off at my door, as I was there to help the trucker unload it. So, it ended up getting delivered after all. It arrived this afternoon.
Thanks for shrink wrapping it so carefully, it was pretty dusty on the outside but otherwise, in perfect shape. I unwrapped it at the front door an hauled it up to my daughters room and set it up without a hitch from your e-mail instructions. It was complete, clean and exactly as described. She's pretty excited. My last major internet adventure was the online purchase from hell. Thanks for restoring my faith, in a long distance internet purchase!
I will send a letter along outlining my experiences but wanted to let you know how pleased we are with your updates and careful service. E-Commerce needs more firms like yours out there. If someone is seeking assurances that you did in fact deliver on your statements, they can contact me." Thanks again, Drew. British Columbia

" As promised our waterbed mattress and heater arrived Thursday, Dec 14th. This was our first online purchase and we couldn't be happier with your excellent service. The only trick now, is to find a day where both of us aren't working, to empty and re-fill our new mattress. Great Job." Barb. British Columbia